The San Francisco Customer Success Meetup is the largest meetup group in the world dedicated to Customer Success with nearly 5,000 members. Our focus is on bringing together the Customer Success community to share learnings, best practices, and build a stronger network for Customer Success. It is a free, recurring gathering that brings online groups, forums, vendors and organizations together in real life.
Upcoming Events
Join the community here and follow us on LinkedIn to be notified about upcoming events
SF CS Meetup - March 14, 2024 (5pm - 8pm PT) - RSVP here
Location: Notion HQ (2300 Harrison St, San Francisco, CA 94110)
Agenda / Speakers:
  • AI for Real: No hypotheticals or pontificating about "what if's". Real world examples of CS leaders leveraging AI to power their teams and deliver value to customers
This event is proudly brought to you by FunnelStory, Gainsight, Thena, and reef.ai.
As always, food & drink will be provided along with plenty of time for networking!
Past Events
Past events panelist include VPs, SVPs and CCO from some of Silicon Valley’s most successful companies including Gitlab, Salesforce, Cloudflare, Fastly and Gong; Leading VCs from Index Ventures, Kleiner Perkins, Menlo Ventures and RedPoint; Along with CEOs from emerging Customer Success companies like Catalyst, Matik, Reef.AI and Brightback (acq. Chargebee). Food & drink always provided!
Find more prior recordings on our YouTube channel
NYC CS Meetup - November 2023
Host: Monday.com
Sponsors: Catalyst​
Speakers & Agenda
GTM 3.0 - The Evolution of Customer Success: Kevin Chiu, Cofounder at Catalyst Software
Panel:
  • Angie Holt, SVP Global Customer Success at Datadog
Keynote Fireside: Alex Konrad, Senior Editor at Forbes
SF CS Meetup - September 2023
Host: Notion
Sponsors: Gainsight
Speakers
  • Sylvie Woolf, Former Global VP, Customer Success & Solutions Engineering at Front
  • Vijay Mehrotra, Professor at USF (launched the first MBA program focused on Customer Success)
Agenda
  • CS Leader Panel: Career journey in CS + Evolution of the Profession
  • Fireside: The first Customer Success focused MBA program at the University of San Francisco
Speakers
Agenda
  • Panel 1: Founding CSM: Taking Customer Success from the first CSM to Scale.
  • Panel 2: Product Led Success: Putting the Product at the Center of the Customer Experience
  • Featured Deep Dive: Customer Success Compensation in 2023
  • Fireside Chat: Customer Success at Scale: How Customer Success Evolves in 23’ and Beyond
#sfcsmeetup

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The Hyperengage Podcast on LinkedIn: At the SF Customer Success Meetup sitting at Motive HQ. Exciting…

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Join Our Community
Sign up to be notified about future SF CS Meetup events. Follow our LinkedIn page to join the conversation.
Our Values
The Entire Ecosystem
Vendors, consultants, operators, recruiters and partners all play a key role in building the Customer Success community
In Person
Relationships are solidified through in-person contact. We are excited when online connections meet IRL
Reciprocity
Communities thrive when everyone helps each other. Give back when you can.
All Are Welcome
There is a place for everyone community — learning, hiring, job seeking, junior and senior
Meet the Organizers
John Gleeson is the Managing Partner and Founder of Success Venture Partners. Formerly, John served as the Vice President of Customer Success at Motive Inc. where for over five years he led his team through incredible hyper-growth, from less than $1 Million in ARR to over $300 Million, serving over 130,000 customers, supporting a team of 150 and creating nearly 3 Billion in Enterprise Value.
Junan has a broad range of experience in Customer Success, from Professional Services to CSM, and has successfully scaled CS organizations at companies with revenue ranging from $20M to $120M and $400M to $1.5B. Junan is currently Head of Success (CMT) at Slack and is an adjunct professor at USF. Junan lives in the SF Bay Area with his wife and toddler Miles.
Monica is dedicated to building high-performing Customer Success teams at product-led-growth (PLG) companies. As the Head of Customer Success at Notion, her team assists businesses in leveraging Notion to enhance their teams' productivity and collaboration. As a non-technical woman in tech, Monica is enthusiastic about sharing her experiences and advocating for increased accessibility for individuals from all backgrounds in tech.
Justin Leeson is an Enterprise CSM at Slack and brings a wealth of experience working with retail customers, leveraging his past achievements at Optimizely where he played a pivotal role in establishing their professional services team. Justin is committed to driving the evolution of customer success at scale while maintaining a high level of personalized attention and service.